Refund policy
RETURNS
We hope you love your Victoria Bliss purchase. If you require assistance with sizing or styling prior to placing your order, our team is always happy to help. Please contact hello@victoria-bliss.com.
To request a return, please contact us within 7 days of receiving your order. Approved returns must be received by Victoria Bliss within 14 days of the original delivery date.
To be eligible for a return, garments must:
- Be unworn, unwashed and in their original condition.
- Be returned with all original tags attached.
- Be free from makeup, perfume, deodorant or any other signs of wear.
- Be returned in the original garment bag, where applicable.
Items that do not meet these conditions may be declined and returned to the customer.
Customers are responsible for return shipping costs unless the item is deemed faulty. We recommend using a tracked shipping service, as Victoria Bliss cannot accept responsibility for items lost or damaged in transit.
FULL-PRICED ITEMS
Full-priced items may be returned for a refund, exchange or store credit, provided they meet the return conditions above.
Original shipping charges are non-refundable. Where an order qualified for complimentary shipping, the original shipping cost incurred by Victoria Bliss will be deducted from any approved refund.
SALE ITEMS
Sale items are not eligible for a refund for change of mind.
Eligible sale items may be returned for an exchange (subject to availability) or store credit, provided they meet the return conditions above.
We encourage you to contact our team for sizing or styling advice prior to purchasing, as sale items cannot be refunded for change of mind.
FAULTY ITEMS
Please inspect your order upon arrival and contact us immediately if you believe your item is faulty, damaged or incorrect.
Where a garment is deemed faulty, Victoria Bliss will provide a repair, replacement or refund in accordance with the Australian Consumer Law. Victoria Bliss will cover all reasonable return shipping costs for approved faulty items.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.