FAQ

Shipping

We are currently taking pre-orders on all our garments. Shipping can take 1 to 3 weeks from your order date depending on the item you have ordered.

We ship worldwide. If you are outside Australia shipping times may be longer than usual and you may incur duty charges depending on your local regulations.

Returns and exchanges

At Victoria Bliss, we encourage conscious consumerism and as such, do not provide refunds for change of mind purchases.

We understand that on some occasions a garment may not suit, in which case Victoria Bliss will provide a credit note valid for 3 years upon return. Please note the item(s) must be returned in their original condition with original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not be accepted for return. 

Please take care when trying on garments as we cannot accept garments that have incurred any makeup marks, stains or smell of perfume out of consideration for our other customers. 

Return/exchanges must be requested by emailing hello@victoria-bliss.com within 48 hours of receiving your item and returned to us within 7 days. Please note, as a small brand we are unable to cover the cost of returns and it is up to the customer to cover the cost and liability of returning their garments safely to us. We will however cover the cost of return if the item is deemed faulty.